Customer and SalesSupport

BuildSite designs and develops software for construction professionals. Our mission: to help talented people be more productive, so they can focus on the parts of their job they love to do.

We’re a small team, with ten plus years of operational and industry know how, working closely with our customers to create products they love to use.

Come work with us! We are on the lookout for a Sales and Customer Support person to help us both maintain our current business and release a new suite of software products. The job can be structured with some flexibility, 28 to 40 hours per week.

Our ideal candidate is analytical, detail oriented, enthusiastic and proactive – someone who is excited to jump in and play a key role in a small, highly effective organization. Sound like you? Let’s talk!

Role and Responsibilities:

• Maintain databases of customers and accounts
• Run monthly training sessions for distributor customers
• Provide monthly and year-end reporting to manufacturer and distributor customers
• Provide daily customer support by phone and email; schedule calls and demos
• Manage, as part of a team, BuildSite’s Salesforce CRM for customers and prospects
• Manage, as part of a team, inbound marketing and sales data
• Manage, as part of a team, customer analytics
• Help us build our brand and customer base by participating in customer demos, marketing communications, and similar duties

You’ll definitely be able to make an impact! You’ll be part of a dynamic team, collaborating with product development, business development, and marketing professionals.

Candidate Profile

• B.A./B.S. in any subject or equivalent experience
• Great listening and communication skills, both oral and written
• Highly organized self-starter; able to work collaboratively in a small company
• Facility with MS Office, Salesforce, and website analytics with a willingness to learn new tools
• Able to creatively and proactively solve problems
• 3+ years of relevant work experience

We have a beautiful office in Old Oakland, proximity to BART and good coffee. And, we have great relationships with local restaurants. If you’re interested and qualified, join us for lunch and find out more!

To apply, please send your resume and a cover letter to hr@buildsite.com. Please put “Customer and Sales Support 2017” in the subject line. We look forward to hearing from you!